Breakout Track 3

Automation stands as a transformative force for government agencies that are striving to improve efficiency while fostering innovation. This panel will explore how leveraging advanced automation technologies can empower agencies to streamline operations, enhance service delivery, and drive mission success. Attendees will gain insights into best practices and case studies, including the FBI’s program to modernize its case management system to reduce costs, move toward paperless processes, and more effectively share real-time information across systems. Join us to discover how automation can serve as a catalyst for change, enabling government organizations to meet their objectives more effectively and efficiently.

Pega’s newest user interface (UI) architecture, Constellation, was designed with the goal of creating a more streamlined and flexible user experience. EY teams share valuable insights based on implementing Pega’s Constellation design system at both government and commercial clients. These projects improve user interfaces leading to efficiencies and improving the customer experience. Learn key strategies for evaluating your use of Constellation.

Join this insightful session to explore two impactful government projects that showcase Pega's transformative power in federal agencies. The team will share key takeaways from their work on the Department of Justice's JustGrants system, which revolutionized grant management by enhancing transparency, accountability, and efficiency, and the IRS's Enterprise Case Management (ECM) modernization, where they assisted in transitioning legacy systems to a more agile and secure solution. Their approach, grounded in Total Experience (TX) and Human-Centered Design (HCD), demonstrates how Pega drives operational efficiency, user engagement, and digital transformation in large-scale government projects.