Driving Digital Transformation in Government: Pega’s Impact on DOJ and IRS

Join this insightful session to explore two impactful government projects that showcase Pega’s transformative power in federal agencies. The team will share key takeaways from their work on the Department of Justice’s JustGrants system, which revolutionized grant management by enhancing transparency, accountability, and efficiency, and the IRS’s Enterprise Case Management (ECM) modernization, where they assisted in transitioning legacy systems to a more agile and secure solution. Their approach, grounded in Total Experience (TX) and Human-Centered Design (HCD), demonstrates how Pega drives operational efficiency, user engagement, and digital transformation in large-scale government projects.