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Former Assistant Administrator for Requirements and Capabilities Analysis
Transportation Security Administration
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The Social Security Administration embarked on a large-scale CRM modernization journey called the Technician Experience Dashboard (TED). TED is a highly successful, agency led initiative driving efficiencies and delivering improved customer experiences. Please join Sam Richardson, Associate Commissioner for the Office of Electronic Services and Technology to learn where SSA started, where they are in their journey, and where they’re headed with CRM.
Associate Commissioner, Office of Electronic Services and Technology
Social Security Administration
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The Attic
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The Attic
Agenda subject to change.